1) Delivery range

• We ship within the Arab Republic of Egypt via the Post Office Company.
• Delivery service to some remote or isolated areas may be affected depending on the shipping company's coverage.

2) Order processing time

• Orders are usually processed within 1–2 working days after order confirmation (excluding public holidays).
• During peak seasons and special offers, preparation time may increase slightly.

3) Shipping and delivery time (via post)

• Within Cairo and Giza: Usually within 1–3 working days after shipment.
• Other governorates: Usually within 2–5 working days after shipment.
• The dates mentioned are estimates and may vary depending on the pressure of the shipping company, weather conditions, or circumstances beyond our control.

Note: Working day refers to official weekdays (may vary depending on the shipping company).

4) Shipping fees

• Shipping fees are calculated according to the governorate/region and will be explained upon completion of the order or through customer service.
• Shipping fees may change according to shipping company updates or promotional offers.

5) Shipment tracking

• After the order has been shipped, you will be provided with shipment/tracking data, if available, via post.
• You may be contacted by the delivery representative to confirm the address or to arrange a convenient pickup time.

6) Address and contact information

• The client is responsible for entering a correct and detailed address (governorate, district, street, property/floor/apartment number, distinctive landmark).
• If there is an error in the address or phone number and it results in delivery failure, you may be charged a reshipping or delivery delay fee .

7) Delivery failures and delivery attempts

• In case of failure to deliver (no response/unclear address/refusal to receive), the shipping company may attempt another delivery according to its policies.
• If the shipment is returned to us due to a delivery failure, it can be reshipped after the shipping fee is paid again.

8) Receiving and inspecting the order

• Please ensure that the order is received in its original condition and that there is no visible damage to the packaging before signing/receiving it, if possible.
• In case of visible damage or obvious shortage, please document this immediately (photos/video) and contact us within 24 hours of receipt.

9) Changing or cancelling the order after shipment

• Shipping address or order details cannot be modified after delivery to the shipping company except by the post office.
• If cancellation is requested after shipment, shipping/return fees (if applicable) may be deducted depending on the situation.

10) Returned shipments (if any)

• In the event of a return/exchange according to the store's policy, the pickup will be coordinated via the shipping company.
• Return/exchange fees may apply depending on the reason for the return, the condition of the product, and the store's policy.

For faster service, please provide us with the order number, customer name, and phone number when contacting us.

11) Customer Service

• For shipping and delivery inquiries, please contact the Niqab Boutique team through the store's support channels.
• We will help you track the shipment with the post office as much as possible.

You can replace the phrase “store support channels” with WhatsApp/Instagram/phone links within your website.