Return Policy

Exchange Policy – ​​Boutique Niqab

At Niqab Boutique, your satisfaction is our priority, which is why we offer an easy exchange service within [timeframe]. 7 days from the date of receiving the order .

For replacement, please follow these steps :                            

  1. Contact the customer service team via website chat or WhatsApp.
  2. Providing the service team with :
    • order number
    • Alternative product name
    • Required size

After receiving the product, inspecting it, and ensuring its safety and all accessories are included, the replacement product will be shipped directly. .

Replacement conditions                        

  1. The product must be in its original condition, completely unused, with the card or label still attached, and all packaging and carton must be returned. .
  2. The customer is responsible for the exchange fees within Egypt , and the fee amount will be displayed when placing the order. .
  3. Shipping or cash on delivery fees are non-refundable as they are paid to the shipping company. .
  4. After the bill of lading is issued, the customer must deliver the product to the nearest Posta shipping point. .
  5. Replacement is available only once , and the replacement order cannot be returned. .
  6. Any additional product can be added with the replacement request if the customer wishes. .
  7. In the case of international exchange (if applicable), the customer bears all shipping costs.
    In the event of a manufacturing error or defect, the customer will be fully compensated. .

Return Policy – ​​Niqab Boutique

Return service is available within 48 hours from receiving the order .

To return the product, please follow these steps :

  1. Contact the customer service team via website chat or WhatsApp. .
  2. Providing the team with :
    • order number
    • Reason for return

After receiving the product, inspecting it, and verifying its original condition and all its accessories, the return procedures are completed. .

Return Policy

  1. The product must be in its original condition, unused, with the card or label still attached, and all packaging and carton must be returned. .
  2. The customer is responsible for return shipping fees within Egypt , and the amount will be displayed when placing the order. .
  3. Shipping fees or cash on delivery service charges are non-refundable as they are paid to the shipping company. .
  4. After the shipping document is issued, the customer delivers the product to the nearest Post Office location. .
  5. For international returns (if applicable), the customer bears the full shipping costs.
    In case of a manufacturing error or defect, the customer will be compensated. .